Shipping policy
Shipping Policy
Welcome to My Moon! We are committed to providing you with an excellent shopping experience, and that includes ensuring your order is shipped promptly and arrives in perfect condition. Please review our shipping policy below for information on shipping methods, costs, and delivery times.
Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. You will receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Please note that delivery times are estimates and may vary depending on your location and carrier service availability.
International Shipping
We currently ship to select international locations. Shipping charges and delivery times for international orders will vary based on the destination. International customers are responsible for any customs duties or taxes that may apply.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through the carrier’s website.
Shipping Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, please contact our customer service team immediately at support@mymoonkit.com.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the carrier directly to file a claim. If you need assistance, our customer service team is here to help.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact our customer support team:
Customer Support:
Email: support@mymoonkit.com
Phone: (123) 456-7890
Hours: Monday - Friday, 9 AM - 5 PM (MST)
Thank you for choosing My Moon! We appreciate your business and are here to ensure you have a positive shopping experience.